AL BARAHA TECHNICAL LABORATORIES

QUALITY POLICY

We at BATLABS are committed to achieve customer satisfaction  in the field of laboratory testing services specializing in construction related materials. With the vision to become a leading technical testing laboratory, we are set to create loyal and satisfied customer by providing superb and accurate service through highly effective system and highly trained workforce.

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We are committed  to achieve this  by:

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• Developing  good professional  practices  and providing   testing   facilities    that have the  desired  quality   in  accordance   with   customer   requirements   I  reference standards.   Hence,    creating    an  environment of trust  and confidence with  our customers,

• Maintaining competence,   accuracy,  precision  and reliability  of testing  services          through       the   implementation,   maintenance and  compliance   with  the  applicable national and international standards,

• Achieving required quality of services that meets and exceeds customers' expectations,

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• Ensuring the respect of the confidentiality  and impartiality  principle   through taking

      decisions based on objective  evidence of compliance and not influenced   by other

      interests or other parties.

• Creating culture and environment of excellence that encourages and motivates our

      employees by imparting and updating trainings with regards to quality procedures and

      documentation,

• Complying with    the    requirements  of    ISO/IEC    17025:2017   and    continually

      improving  the effectiveness of the management system.

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Tarek Abdallah

27th February 2021

AL BARAHA TECHNICAL LABORATORIES

QUALITY OBJECTIVES

• Customer satisfaction level achievement             95 % Minimum

• Increase scope of parameters to at least 200       By December 2021

      accredited tests

• Customer  complaint                                               1   per quarter

• Impartiality                                                               100%

• Competence                                                              100%

• Confidentiality                                                          100%

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Laboratory Manager

27th February 2021