QM 21/3 Rev. 2
                                                                  Issue No. 7

We at BATLABS are committed to achieve customer satisfaction  in the field of laboratory testing services specializing in construction related materials. With the vision to become a leading technical testing laboratory, we are set to create loyal and satisfied customer by providing superb and accurate service through highly effective system and highly trained workforce.

​

We are committed  to achieve this  by:

​

• Developing  good professional  practices  and providing   testing   facilities    that have the  desired  quality   in  accordance   with   customer   requirements   /  reference standards.   Hence,    creating    an  environment of trust  and confidence with  our customers,

• Maintaining competence,   accuracy,  precision  and reliability  of testing  services          through       the   implementation,   maintenance and  compliance   with  the  applicable national and international standards,

• Achieving required quality of services that meets and exceeds customers' expectations,

​

• Ensuring the respect of the confidentiality  and impartiality  principle   through taking

      decisions based on objective  evidence of compliance and not influenced   by other

      interests or other parties.

• Creating culture and environment of excellence that encourages and motivates our

      employees by imparting and updating trainings with regards to quality procedures and

      documentation,

• Complying with    the    requirements  of    ISO/IEC    17025:2017   and    continually

      improving  the effectiveness of the management system.

​

​

​

​

​

Tarek Abdallah

16th January 2022

                                                  QM 21/3 Rev. 2
                                                                  Issue No. 7

• Customer satisfaction level achievement             95 % Minimum

• Increase scope of parameters to at least 200       By December 2022

      accredited tests

• Customer  complaint                                               1   per quarter

• Impartiality                                                               100%

• Competence                                                              100%

• Confidentiality                                                          100%

​

​

​

​

​

​

Laboratory Manager

16th January 2022